Frequently Asked Questions

What is LUMA COCKPIT?

LUMA COCKPIT is a South African online store focused on car interior ambient lighting, including RGB LED strips and fibre optic lighting kits.

Where do you deliver?

We currently ship within South Africa. Available delivery options and any shipping charges are shown at checkout.

How long will my order take?

Orders usually require 3–7 business days for processing. After dispatch, estimated delivery is generally 7–20 business days. Timing can vary by product, destination, carrier and customs processing. We will share tracking details when they are available. Please check the Shipping Policy for full details.

Will a product fit my vehicle?

Compatibility depends on the specific product and vehicle. Check the product title, description and selected variant carefully. If you are unsure, email lumacockpit@gmail.com with your vehicle make, model and year before ordering.

Is installation included?

Installation is not included unless a listing specifically says otherwise. Difficulty and wiring requirements vary by product and vehicle. Follow the product instructions and keep lights and cables clear of airbags, pedals, driver controls and moving parts. If unsure, use a qualified installer.

How do app-controlled lights work?

Control methods and compatible apps vary by product and variant. Please check the specific product listing and supplied instructions before ordering.

Can I return an item?

Please contact us before sending anything back. Our Returns, Refunds and Replacements policy explains how to request a return or report a damaged, defective or incorrect item. Your statutory consumer rights are not limited by our policy. Read the Refund Policy for details.